Refund policy

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Most orders ship within 1–3 business days.

Your cancellation is only considered confirmed once you receive confirmation from us by phone or email.

Once an order has shipped, our Return Policy will apply. A restocking fee of up to 25% may apply to returned orders.

To request a cancellation, please contact us:

• Email: support@modernflamesshop.com
• Phone: +1 (844)-643-8500

Return Eligibility

At Modern Flames Shop, we strive to ensure your complete satisfaction with your purchase. If you need to return an item, please review the following return policy.

Items may be returned within 30 days of receiving the order for an exchange, store credit, or refund. Products must be unused, in new condition, and returned with their original packaging and included materials.

Return Policy

• Fireplace and accessory items must be returned within 30 calendar days of delivery.
• Products must be unused and in new condition.
• Items should be returned in their original packaging with all included materials.
• Shipping costs are non-refundable.
• A 25% restocking fee may be deducted from the refund.
• Refunds will be issued to the original form of payment.
• If a returned product is not eligible for a refund, we will notify you.

Contact Us

If you have questions about cancellations, returns, exchanges, or refunds, please contact our customer support team:

Phone: +1 (844)-643-8500
Email: support@modernflamesshop.com